Privacy policy

Medizura brings to you best-in-class solution to handle hospital management with extreme ease and efficiency!

Medizura (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use:

Services Covered

The Medizura website
Medizura Android application
Medizura iOS application
Any related healthcare services provided through our platform

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect


Depending on the services you use, we may collect:

Personal Information
Full Name
Email Address
Mobile Number
Date of Birth
Gender
Address
Medical Information
Prescription records
Medical reports
Appointment history
Vital statistics
Medication reminders
Hospital information
Doctor consultation history
Usage Information
Device model
Operating system
IP address
App version
Browser type
Crash logs
Diagnostic information
Device Information
We collect information regarding how you interact with our website and applications to improve our services.

2. How We Use Your Information


Your information is used to:

Create and manage your account
Book and manage appointments
Display prescriptions and medical records
Send appointment reminders
Send medication reminders
Improve patient care
Provide customer support
Improve application performance
Maintain security
Comply with legal obligations

3. Health Information


Medical information is considered sensitive personal data.

We process such information only for healthcare-related purposes, including:

Providing healthcare services
Managing appointments
Displaying medical records
Facilitating communication with healthcare providers

We do not sell your medical information.

4. Sharing of Information


We may share information only when necessary with:

Hospitals
Doctors
Healthcare providers
Diagnostic laboratories
Technology service providers
Payment service providers (if applicable)
Government or legal authorities when required by law
Note: We never sell your personal information to advertisers.

5. Data Security


We implement appropriate technical and organisational security measures, including:

Secure servers
Encryption during data transmission
Access control
Authentication mechanisms
Regular security monitoring

Although we strive to protect your information, no method of electronic storage or transmission is completely secure.

6. Data Retention


We retain your information only for as long as necessary to:

Provide healthcare services
Maintain medical records
Meet legal obligations
Resolve disputes
Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights


Depending on your location, you may have the right to:

Access your information
Correct inaccurate information
Request deletion of your account
Withdraw consent where applicable
Request a copy of your data
Restrict certain processing activities

Requests may be submitted through our support team.

8. Cookies and Tracking Technologies


Our website may use cookies to:

Improve website functionality
Remember user preferences
Analyse website traffic
Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

9. Mobile Application Permissions


Depending on the features you use, the Medizura mobile applications may request access to:

Camera (upload medical documents or profile photo)
Storage/Files (upload reports or prescriptions)
Notifications (appointment and medication reminders)
Phone (customer support, where applicable)
Internet connection (service functionality)

Permissions are requested only when required for specific features.

10. Children’s Privacy


Our services are not intended for children without the supervision or consent of a parent or legal guardian.

Where permitted by law, parents or guardians may manage healthcare information for dependent patients through authorised accounts.

11. Third-Party Services


Our platform may integrate with third-party services including:

Payment providers
Notification services
Analytics providers
Cloud hosting providers

These third parties maintain their own privacy policies and process information according to their applicable terms.

12. International Data Transfers


If your information is transferred or processed outside your country, appropriate safeguards will be implemented in accordance with applicable privacy laws.

13. Changes to This Privacy Policy


We may update this Privacy Policy from time to time.

The updated version will be published on our website along with the revised "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us


If you have any questions regarding this Privacy Policy or our data practices, please contact us.

Medizura